Privacy Policy

Information We Collect

We gather information that helps us deliver, improve, and secure our services. This includes details you provide directly when creating an account, making deposits, or contacting our support team.

Personal Information

Personal information may include your full name, date of birth, email address, postal address, telephone number, and payment details such as credit card or e-wallet information. We also collect identification documents when required for verification and compliance with legal obligations.

Usage and Technical Data

Automatically collected data includes your IP address, browser type, device information, pages visited, time spent on the site, and interaction patterns. This information helps us understand how our platform is used and allows us to enhance the player experience.

How We Use Your Information

We use the collected information to create and manage your account, process deposits and withdrawals, provide customer support, and ensure the smooth operation of games and promotions. Data also helps us personalise your experience, send important service updates, and meet regulatory requirements related to responsible gambling and anti-money laundering.

From time to time we may use your contact details to inform you about new games, special offers, or important changes to our services. You can adjust your communication preferences at any time through your account settings.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our platform, including payment processors, identity verification companies, hosting providers, and analytics services. All partners are contractually obligated to maintain confidentiality and security standards that match our own.

Information may also be disclosed when required by law, court order, or government authority, or to protect the rights, property, and safety of Robocat Casino, our players, and the public.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to maintain your login session, remember your preferences, analyse site traffic, and deliver relevant content. You can manage cookie settings through your browser; however, disabling certain cookies may affect the functionality of the platform.

We categorise cookies into essential, functional, performance, and marketing types. Essential cookies cannot be refused as they are necessary for the site to operate properly.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure servers, regular security audits, and strict access controls for employees and contractors.

While we strive to maintain the highest level of protection, no system can guarantee complete security. You are encouraged to keep your login credentials confidential and to use strong, unique passwords.

Your Rights and Choices

You have the right to access, update, or correct the personal information we hold about you. Under certain circumstances you may also request deletion of your data or object to specific types of processing. To exercise these rights, please contact our support team with sufficient identification.

We will respond to valid requests within the timeframes required by applicable Canadian privacy laws. Some information may need to be retained for legal or regulatory reasons even after a deletion request.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our customer support team through live chat or by emailing [email protected]. We will respond to your inquiry as quickly as possible.

This policy is effective as of January 2025 and applies to all users of the Robocat Casino platform in Canada.